Quality assurance
Service with a focus on the outcome.
RO-Gruppen guarantees the highest level of quality and service.
Quality permeates everything we do, from our first contact with the customer through to the final delivery. We ensure this through high levels of commitment, trust, and expertise. Through a high level of service and healthy long-term profitability, we will maintain and strengthen the company’s good reputation.
A focus on flexibility
Our objective is always to deliver the right level of quality, to be flexible, and to meet our customer’s expectations.
We’re doing this by:
- Consistently complying with applicable laws, standards, and regulations as well as other mandatory requirements.
- Evaluating customer satisfaction for each project with a customer survey to help us identify opportunities for development and improvement.
- Taking responsibility by being punctual and honest, and being responsible for the finances of each project.
- Regularly following up the training needs of our staff and planning training opportunities.
- Always doing our best and being committed to our customers and their needs.
- Identifying and planning improvement efforts by way of experience feedback on our projects.
- Following up and continuously improving our quality efforts..
RO-Gruppen is certified in accordance with BKMA for its compliance with the quality, environmental, and work environment requirements stipulated in ISO 9001, ISO 14001, and AFS 2001:1. Find out more on the BKMA website.
